Community guidelines

Onda works because people look out for each other and tell it like it is. These guidelines are short. They are part of the Terms of use.

1. Be good to people

Argue with ideas, not with people. No insults, threats, harassment or hate based on origin, religion, gender, orientation, disability or anything else. (Terms 5.2 and 5.3)

2. Report the vibe, not the people

When you report the vibe, describe the place: how busy it is, the queue, the music, the mood, the entry. Don’t name anyone, not the bouncer, not the bartender, not your ex. (Terms 4.1 and 4.3)

3. The place, yes. Accusations, no

“The queue is moving fast” is fine. “They sell drugs here” is not. If you see something serious, use Report: it goes to our team, not to the public. (Terms 4.2)

4. Only from there, only what’s happening now

Report when you’re at the place and say what’s going on right now. No made-up reports, no coordinated reports, no reports against the competition. (Terms 4.1 and 4.4)

5. Real events, well described

Post events that exist, with the right time, place and price. One per event, no duplicates. If something changes, update it. (Terms 5.4 to 5.6)

6. Respect privacy

Ask before posting photos in which someone can be recognised. Don’t share other people’s phone numbers, addresses or chat screenshots. (Terms 5.7)

7. No spam

No unrequested advertising, chain messages or misleading links. (Terms 5.1)

8. One person, one account, 18 and over

Use your own account and don’t pretend to be another person or venue. Onda is for people aged 18 and over. (Terms 2.1 and 2.2)

9. Fair specials

Redeem specials for yourself, and only once if the special says so. Venues only post specials they really honour. (Terms 7.1)

10. Look after yourself

When meeting new people, choose public places, tell someone you trust where you’re going and drink sensibly. In an emergency, call 112.

If someone breaks the rules

Tap Report on the content or the profile. We confirm receipt with a case number and tell you what we decided. A person reviews every case. Depending on what happened, we remove the content, give a warning or suspend the account, and we always explain why. If you disagree with a decision, you can complain. More details on Digital services.

This is a translation. The Spanish version is the original.